Kiwi.com Review

Kiwi.com is a flight booking platform known for its virtual interlining technology, which combines flights from unrelated airlines into a single itinerary. The Kiwi Guarantee provides rebooking and refund protection if you miss a connection. This unique approach often produces routes and prices unavailable anywhere else.

Kiwi.com search goes beyond traditional flight search by combining flights from different airlines that do not normally code-share. This virtual interlining can produce routes with lower total costs or more convenient connections. The Nomad feature is unique, letting you specify multiple destinations and having the algorithm find the cheapest order to visit them.

Fares are often lower than competitors because of the virtual interlining approach. However, you need to account for the risk of self-connecting between airlines. The Kiwi Guarantee (available for an additional fee) covers rebooking and refunds if a missed connection is caused by a delay. Without the guarantee, you bear the full risk.

The Nomad planner is excellent for multi-city trips, automatically finding the cheapest route through your chosen destinations. Price alerts track routes. The platform books directly rather than redirecting, which simplifies the process but means Kiwi.com is the intermediary for all support issues.

The interface is functional but can feel complex when viewing virtual interlining options. Understanding which flights are self-connection vs. traditional connection requires attention. The mobile app works well for straightforward bookings. Multi-stop trip planning is where the interface really shines.

Support is available via chat and email. Response times are typically within a few hours for standard issues. Complex rebooking situations involving virtual interlining can be slow to resolve. The Kiwi Guarantee helps expedite resolution for covered itineraries. Reviews of support quality are mixed.